Terms and Conditions for Man And Van Newmalden

These Terms and Conditions set out the basis on which Man and Van Newmalden, New Malden man and van, and related moving services are provided to customers in the United Kingdom. By making a booking, you agree to these terms, which are designed to create a clear understanding between the customer and the service provider. They cover the booking process, payment terms, cancellations, liability, waste handling, and the law that applies to the agreement.

In these terms, references to “we”, “us”, and “our” mean the service provider operating the Man and Van Newmalden service. References to “you” or “customer” mean the person requesting or paying for the service. These terms apply to all standard collection, delivery, transport, and loading services arranged through our moving operations.

We aim to provide a professional and efficient service, but all bookings are subject to availability, vehicle suitability, access conditions, and the information supplied by the customer. If there is any conflict between a written quotation and these terms, the written quotation will take priority for the details it specifically covers.

Booking Process

Bookings are confirmed only when we have received the required booking details and accepted the job. A request for a quote does not guarantee a reservation. The customer must provide accurate information about the items to be moved, the pickup and drop-off addresses, property access, parking restrictions, time preferences, and any special handling needs.

When arranging a van and man service or Man And Van Newmalden job, you must disclose any circumstances that may affect the work, including stairs, narrow hallways, heavy items, fragile goods, dismantling needs, or items requiring two-person lifting. If the information provided is incomplete or misleading, we reserve the right to adjust the quotation, change the vehicle, amend the schedule, or refuse the job if it is unsafe or impractical.

We may ask for photographs, an inventory, or additional clarification before confirming the booking. This helps us assess labour requirements, transport capacity, and equipment needs. Once confirmed, the booking time is agreed as closely as possible, but arrival times may vary due to traffic, previous jobs, weather, or circumstances beyond our control.

If you need to make changes to an existing booking, you should notify us as soon as possible. Changes may affect the price, timing, crew size, or type of vehicle required. We will make reasonable efforts to accommodate requested changes, but we cannot guarantee availability of the same slot or same vehicle if alterations are made close to the scheduled date.

It is your responsibility to ensure that someone authorised is present at both collection and delivery points, unless we have agreed in advance that the job will proceed without your attendance. Where access depends on keys, codes, permits, or building permissions, these must be arranged before the service begins. Delays caused by lack of access may result in waiting charges or a rebooking fee.

By confirming the booking, you acknowledge that the work may involve physical handling and reasonable judgement by our team. Our staff may decline to move items that appear unsafe, unstable, or unsuitable for transport. We may also refuse to move prohibited, illegal, or dangerous goods.

Payments and Charges

All prices are quoted in pounds sterling unless otherwise stated. Quotations may be based on hourly rates, fixed rates, or a combination of labour and vehicle charges. The final charge may differ from the initial estimate if the scope of work changes, the loading takes longer than expected, extra stops are added, or additional labour is required.

Payment terms will be confirmed at the time of booking or at the point of quotation. Unless agreed otherwise, payment is due upon completion of the service and before the goods are released at the destination. We may request a deposit for larger jobs, busy periods, or bookings requiring vehicle reservation. Any deposit paid may be non-refundable if the customer cancels outside the permitted cancellation period.

Additional charges may apply for congestion delays, waiting time, long carries, parking costs, road tolls, return journeys, unsociable hours, difficult access, dismantling or reassembly, or the disposal of waste where permitted by law. If charges increase due to changes made by the customer, the revised amount will be payable immediately or within the period stated on the invoice.

Payment methods accepted may include bank transfer, cash, card payment, or other methods made available by agreement. We reserve the right to refuse certain payment methods, require cleared funds before unloading, or suspend the service if payment has not been arranged in line with the booking terms.

Late or failed payments may result in administrative charges, recovery costs, and interest where permitted by law. Any invoice dispute must be raised promptly and in good faith. The customer remains responsible for paying the undisputed portion of any invoice on time. We do not accept responsibility for fees charged by banks, card providers, or third-party payment processors.

Where a quotation is based on customer-provided information, it is assumed that the details are complete and accurate. If the actual job is larger, heavier, or more complex than described, we may revise the quotation before proceeding. If the revised terms are not accepted, we may cancel the booking and charge a reasonable call-out or administration fee where applicable.

Cancellations, Delays and Rescheduling

You may cancel a booking by giving reasonable notice. Cancellations made well in advance may not attract a charge, but cancellations made close to the scheduled time may result in a cancellation fee to cover lost time, allocated labour, and reserved vehicle costs. Any deposit already paid may be retained in full or in part, depending on the timing and circumstances of the cancellation.

If you wish to reschedule, we will try to offer an alternative date or time. However, rescheduling is subject to availability and may require a revised price if the service conditions or demand levels have changed. If you are not ready when our crew arrives, we may allow a short waiting period, after which waiting time charges may apply or the job may be treated as a late cancellation.

We may cancel or postpone a booking if conditions make the service unsafe, unlawful, or impractical, including severe weather, vehicle breakdown, staff illness, road closure, or any event outside our reasonable control. In such cases, we will aim to rearrange the booking. Our liability for cancellation caused by force majeure or similar events is limited to refunding any amount paid for services not yet provided, where appropriate.

Liability and Customer Responsibilities

We take reasonable care when handling your belongings, but the customer remains responsible for ensuring that items are properly packed, labelled, and fit for transport unless we have agreed to provide packing services. Fragile items, loose contents, furniture with hidden defects, and items of special value should be declared in advance and protected appropriately.

Our liability for loss or damage is limited to direct loss caused by our proven negligence. We do not accept liability for pre-existing damage, normal wear and tear, hidden defects, deterioration, poor packing, or items that were not accessible for inspection before loading. If a customer packs an item, or instructs us to move it in a way that conflicts with our advice, any resulting damage may be outside our responsibility.

Customers must ensure that driveways, pathways, stairways, and loading areas are clear and safe. You must also tell us about low ceilings, weak floors, restricted parking, or structural issues that may affect the move. We are not responsible for damage caused by unsafe access, defective premises, or inaccurate instructions supplied by the customer.

Where we are required to dismantle or reassemble items, this will be done with reasonable care, but we cannot guarantee that every item can be taken apart or rebuilt without risk. Some furniture may be made from materials that are fragile, already weakened, or not designed for repeated assembly. We are not responsible for defects revealed during dismantling or reassembly unless caused directly by our negligence.

We shall not be liable for indirect or consequential losses, including loss of profit, missed business opportunities, emotional distress, or costs arising from delay, unless such liability cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

If any claim is made, the customer must notify us as soon as reasonably possible and provide evidence, photographs, and details of the alleged issue. We may inspect damaged items or request that they are retained for assessment. Failure to notify us promptly may affect our ability to investigate and may reduce any potential remedy.

Waste Regulations and Prohibited Items

Where the service includes removal of unwanted items or waste, the customer must ensure that the waste is declared accurately and lawfully transferred. Waste handling in the UK is subject to environmental rules, and the customer must not ask us to remove hazardous, contaminated, or illegal materials unless we have expressly agreed and are authorised to do so.

We may remove household waste, general bulky items, and other accepted materials only where this is consistent with applicable legislation and licensing requirements. Certain items may require specialist treatment, separate handling, or disposal through an approved waste facility. If waste is presented that we cannot legally transport or dispose of, we may refuse it and charge for wasted attendance if appropriate.

The customer must not include asbestos, chemicals, paints, oils, solvents, gas cylinders, clinical waste, electrical items that are unsafe to handle, explosive materials, stolen goods, or any other prohibited items unless specifically agreed and lawfully handled. We reserve the right to inspect the load and stop work if we suspect unlawful waste, unsafe goods, or inaccurate declarations.

By using the Man And Van Newmalden service for waste removal, you confirm that you are the owner of the waste or have lawful authority to transfer it. You also confirm that the waste has not been mixed with prohibited materials in a way that would breach applicable regulations. If evidence suggests the waste transfer is unlawful, we may refuse collection, report the matter where required, and recover our costs.

Any waste documentation, transfer notes, or disposal records will be completed in accordance with applicable legal obligations and operational practice. The customer must provide truthful and complete information to support lawful disposal. We are not responsible for penalties or enforcement action caused by false declarations, concealed hazardous materials, or instructions that would require us to break the law.

Items left behind after a move or collection must be identified clearly. Unless we have agreed otherwise, anything not loaded remains the customer’s responsibility. Abandoned or undisclosed goods may be treated as waste only where lawful and after any required notice or process.

General Provisions

We may update these Terms and Conditions from time to time. The version in force at the time of booking will generally apply to that booking unless a later update is required by law or agreed in writing. If any part of these terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

Failure by us to enforce any provision on one occasion does not mean that provision is waived for the future. Any waiver must be given in writing. The customer may not transfer rights or obligations under the booking to another person without our consent.

These terms are intended to be read together with any written quotation, invoice, or job confirmation. In the event of inconsistency, the specific written agreement for the booking takes precedence over these general terms to the extent of the inconsistency.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or from the services provided, are governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute that cannot be resolved amicably.

Nothing in these terms affects your statutory rights as a consumer under UK law. If you are booking as a business customer, the terms apply subject to any mandatory legal protections that cannot be excluded. We recommend that customers read the full quotation and booking confirmation carefully before agreeing to the service.

By proceeding with a booking for Man And Van Newmalden, New Malden man and van, or any related moving service, you confirm that you have read, understood, and accepted these Terms and Conditions.