Man and Van New Malden Privacy Policy

This Privacy Policy explains how Man and Van New Malden collects, uses, stores and protects personal data relating to customers in the New Malden area and surrounding locations. It also explains the legal basis on which we process personal data under the UK General Data Protection Regulation and applicable data protection laws, together with the rights that individuals have in relation to their personal data.

This Privacy Policy applies to all customers and prospective customers of Man and Van New Malden in our service area, including individuals and businesses who contact us, request a quotation, book our services, or otherwise interact with us.

Data Controller

Man and Van New Malden is the data controller in respect of the personal data that we collect and process about you for the purposes set out in this Privacy Policy. As data controller, we determine the purposes and means of the processing of your personal data and we are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:

Identification and contact details, such as your name, address, service address, billing address, and other contact details you choose to provide.

Booking and service information, such as details about your move or transport job, collection and delivery locations, access information, dates and times, and details of items to be moved where relevant to the service.

Communication data, such as information contained in messages or communications you send to us by phone, text, or other channels, and notes of conversations or instructions you give us.

Payment and transaction data, such as records of payments made, amounts charged, dates of payments, and related transaction references. We do not store full payment card details; these are handled by our chosen payment processors where applicable.

Technical and usage data, where applicable, such as device or browser information and basic analytic information relating to how you access or use our website or online forms, to the extent that such data is collected.

Any other information you voluntarily provide to us where it is relevant to arranging or delivering our services.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone or other communication methods to request information or a quote, make a booking, confirm details of a move, or provide feedback or a review. We may also collect personal data when you interact with our website or online forms to submit an enquiry or booking request.

In some cases, we may receive personal data about you from third parties, for example where another person books our services on your behalf and provides your contact details, or where we work with a business partner or referral source that passes basic contact or booking information to us so we can fulfil the requested service.

Purposes and Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. The main purposes and legal bases are as follows:

To provide quotations and respond to enquiries. We use your contact and service details to respond to your requests for information, prepare and send quotes, and answer your questions. Our lawful basis for this is our legitimate interest in responding to potential customers and promoting our services, and where you are considering entering into a contract with us.

To perform and manage our contract with you. When you book our services, we process your personal data to confirm your booking, plan and perform the move or transport, communicate with you about timings, access and any changes, and handle billing and payments. The lawful basis for this processing is that it is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.

To manage our business and improve our services. We may use your personal data to manage our operations, maintain records, handle queries and complaints, monitor the quality of our services, and improve how we deliver them. Our lawful basis for this is our legitimate interest in running and improving our business in an efficient and customer focused way.

To comply with legal obligations. We may process personal data where necessary to comply with legal and regulatory obligations, such as maintaining financial records for tax and accounting purposes or responding to lawful requests from public authorities. The lawful basis for this processing is compliance with a legal obligation.

Marketing communications. We may, from time to time, use your contact details to send you information about our services that may be of interest to you, where permitted by law. The lawful basis will be our legitimate interests in promoting our services or, where required, your consent. You have the right to object to or opt out of receiving marketing communications at any time.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes described in this Privacy Policy.

We may share personal data with service providers who act as data processors on our behalf, such as payment processing providers, IT and hosting providers, communication platforms, and providers of business support or administrative services. These processors are only permitted to process your personal data on our instructions and are required to implement appropriate security measures.

We may also share personal data with professional advisers, such as accountants or legal advisers, where this is necessary for business, legal or regulatory reasons, and with public authorities or law enforcement agencies where we are required to do so by law or where sharing is necessary to protect our rights or the rights of others.

Where possible, personal data is stored and processed within the United Kingdom or the European Economic Area. If we transfer personal data to a country outside of these areas, we will ensure that appropriate safeguards are in place to protect your information in line with applicable data protection laws.

Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

Enquiry data and quote information that does not lead to a booking may be kept for a limited period so that we can respond to any follow up queries and to understand demand for our services.

Booking and service records, including customer details, job information and payment records, are generally kept for the duration of the customer relationship and for a number of years after the service has been completed. This is to enable us to address any queries or disputes and to comply with legal and tax obligations.

When personal data is no longer required for the purposes for which it was collected, we will securely delete or anonymise it in accordance with our data retention practices and legal obligations.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those employees, contractors and service providers who have a genuine business need to know it and who are subject to confidentiality obligations.

While we take reasonable steps to protect your information, no method of transmission or storage can be guaranteed as completely secure. You should take care in how you share personal information with us and inform us promptly if you suspect any misuse of your data in connection with our services.

Your Data Protection Rights

Under data protection laws, individuals have a number of rights in relation to their personal data. Subject to certain conditions and exemptions, these include:

The right of access, which allows you to request confirmation of whether we hold personal data about you and, if so, to receive a copy of that data together with certain information about how it is processed.

The right to rectification, which allows you to ask us to correct or complete personal data that you believe is inaccurate or incomplete.

The right to erasure, sometimes called the right to be forgotten, which allows you to ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to continue processing it.

The right to restrict processing, which allows you to request that we limit the use of your personal data in certain situations, such as while we are considering a challenge to the accuracy of the data.

The right to object, which allows you to object to processing that is based on our legitimate interests or for direct marketing. We will stop processing your personal data unless we have compelling legitimate grounds which override your interests, rights and freedoms, or we need the data for legal claims.

The right to data portability, which allows you, in certain cases, to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to have that data transmitted to another controller where technically feasible.

Where we rely on your consent to process personal data, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your rights or have questions about how we handle your personal data, you can contact us using the contact methods provided on our website or other service materials. We may need to verify your identity before responding to your request and we aim to respond within the timescales required by law.

You also have the right to lodge a complaint with the Information Commissioner's Office if you have concerns about how your personal data is being processed. We encourage you to contact us first so that we can try to resolve any issues or concerns directly.

Scope and Updates to This Policy

This Privacy Policy applies to all customers and prospective customers of Man and Van New Malden within our service area. By contacting us, requesting a quotation, booking our services or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any updates will be effective from the date of publication. You should review this Privacy Policy periodically to stay informed about how we handle personal data.



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Contact us

Company name: Man and Van New Malden Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 51 Nelson Rd
Postal code: KT3 5EB
City: London
Country: United Kingdom

Latitude: 51.3946800 Longitude: -0.2652430
E-mail:
[email protected]

Web:
Description: The most qualified man and van moving professionals throughout New Malden, KT3 can be easily hired after a quick phone call.
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