Man and Van New Malden Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van New Malden provides removal, transport, and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and Van New Malden, the provider of removal and transport services.

1.2 "Customer" means the person, firm, or organisation that requests, books, or pays for the services.

1.3 "Services" means any man and van, removal, transport, loading, unloading, packing, or related services supplied by the Company.

1.4 "Goods" means any items, furniture, personal belongings, or other property transported or handled by the Company as part of the Services.

1.5 "Booking" means any confirmed request by the Customer for the Company to provide Services on a specific date and time.

2. Scope of Services

2.1 The Company provides man and van and removal services including, but not limited to, household removals, small office moves, local transport of goods, and loading and unloading assistance within its normal service area and surrounding locations.

2.2 The exact scope of the Services, including the number of staff, size of vehicle, approximate schedule, and agreed price or hourly rate, will be confirmed at the time of Booking based on information provided by the Customer.

2.3 Unless explicitly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture or fittings, or specialist services such as removal of pianos, safes, or high-value artwork.

2.4 The Company reserves the right to decline any Booking that it reasonably believes to be unsafe, unlawful, impractical, or beyond the normal capabilities of the vehicle or staff.

3. Booking Process

3.1 A Booking is made when the Customer provides the necessary details of the move or transport and the Company confirms acceptance of the Booking, including the date, approximate time, and pricing basis.

3.2 The Customer must provide accurate and complete information, including:

3.2.1 The collection and delivery addresses.

3.2.2 Details of property access, such as floor levels, lifts, parking restrictions, and any known access limitations.

3.2.3 An honest and reasonably complete description of the Goods, including any heavy, bulky, fragile, or unusual items.

3.2.4 Any time constraints, building regulations, or restrictions that may affect performance of the Services.

3.3 The Company’s quotation or estimate is based on the information given at the time of Booking. If the actual circumstances differ materially from those described, the Company may adjust the price, the resources provided, or the timing of the Services.

3.4 Bookings are subject to availability. The Company does not guarantee any specific start or completion time, but will make reasonable efforts to meet agreed time windows.

4. Pricing and Payment Terms

4.1 Services may be charged on a fixed-price basis or an hourly rate basis, as agreed at the time of Booking.

4.2 Unless otherwise stated, prices are exclusive of congestion charges, tolls, parking fees, and other third-party charges, which will be payable by the Customer in addition to the service fee.

4.3 The Company may require a deposit or advance payment to secure a Booking. Any required deposit will be notified to the Customer at the time of Booking.

4.4 Unless otherwise agreed, payment of any balance is due immediately upon completion of the Services on the day of the move or transport.

4.5 The Company accepts payment by methods notified to the Customer in advance. The Customer is responsible for ensuring that funds are available and that payment is made in full and on time.

4.6 If payment is not received when due, the Company reserves the right to:

4.6.1 Withhold release of Goods until payment is made in full.

4.6.2 Charge interest on overdue sums at a reasonable daily rate from the due date until payment in full.

4.6.3 Recover from the Customer all reasonable costs of debt collection, including legal fees and administrative costs.

5. Cancellations, Amendments and Waiting Time

5.1 The Customer may cancel or amend a Booking by giving notice to the Company.

5.2 If the Customer cancels the Booking more than 48 hours before the scheduled start time, any deposit paid may be refundable at the Company’s discretion, subject to administrative costs.

5.3 If the Customer cancels the Booking 48 hours or less before the scheduled start time, the Company may retain all or part of the deposit and may charge a cancellation fee of up to 50 percent of the estimated service cost to cover lost working time and scheduling.

5.4 The Company will use reasonable efforts to accommodate requested changes to date, time, or scope of Services. Where changes result in increased time, distance, or resources, the price may be adjusted accordingly.

5.5 If the Company arrives at the agreed collection address and is unable to gain access or begin work due to circumstances beyond its control, waiting time may be charged at the agreed hourly rate.

5.6 If delays are excessive or access remains unavailable, the Company may treat the situation as a cancellation by the Customer and may leave the site and charge a cancellation fee.

6. Customer Responsibilities

6.1 The Customer must ensure that:

6.1.1 The premises at collection and delivery addresses are accessible, safe, and ready for the Services to be carried out.

6.1.2 Adequate parking is arranged or available for the Company’s vehicle as close as reasonably possible to the property entrance.

6.1.3 All Goods for removal are properly packed and prepared, unless packing Services have been expressly agreed.

6.1.4 Fragile, valuable, or delicate items are clearly identified to the Company staff.

6.1.5 All Goods are ready to be transported at the agreed start time, and that any necessary permissions or access codes are obtained.

6.2 The Customer is responsible for securing passports, jewellery, important documents, and other small valuables and is encouraged to transport these personally. The Company accepts no responsibility for loss of such items unless they have been specifically declared and accepted in writing for transport.

6.3 The Customer warrants that they are the owner of the Goods or have full authority from the owner to enter into a contract for their removal and transport.

7. Excluded and Prohibited Items

7.1 Unless previously agreed in writing, the Company will not carry:

7.1.1 Explosives, firearms, or weapons.

7.1.2 Hazardous, toxic, flammable, or corrosive materials.

7.1.3 Live animals or plants.

7.1.4 Perishable foodstuffs intended for long-distance or prolonged moves.

7.1.5 Cash, bullion, or high-value items such as fine art or antiques above a reasonable single-item value without prior written agreement.

7.2 If such items are included without the Company’s knowledge or consent, the Company will have no liability for loss, damage, or deterioration of those items and the Customer will be responsible for any resulting damage or regulatory issues.

8. Waste, Disposal and Environmental Regulations

8.1 The Company operates under and adheres to applicable UK waste and environmental regulations.

8.2 The Company is not a general waste carrier and will not remove or dispose of household rubbish, builders’ waste, or other refuse unless this has been explicitly agreed and complies with relevant regulations.

8.3 Where the Company agrees to remove items for disposal, the Customer confirms that they have the right to dispose of such items and that they are not hazardous or controlled waste without the required licences.

8.4 The Customer must not request or encourage the Company to dispose of items illegally, including fly-tipping or dumping. The Company reserves the right to refuse any request for disposal that it considers unlawful or inappropriate.

8.5 Any costs, fines, or penalties arising from the Customer’s failure to disclose the nature of items for disposal, or from their request to dispose of items in a way that breaches regulations, will be the responsibility of the Customer.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in handling and transporting Goods.

9.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable replacement or repair cost, subject to any per-job or per-item cap that may be notified to the Customer.

9.3 The Company will not be liable for:

9.3.1 Loss or damage arising from faulty or inadequate packing by the Customer.

9.3.2 Deterioration of items that are inherently fragile, perishable, or unstable.

9.3.3 Loss of data, digital content, or consequential loss such as loss of earnings, profits, or business.

9.3.4 Normal wear and tear, minor scuffs, or marks that are reasonable in the context of moving heavy or bulky items.

9.4 The Company will not be responsible for any delay or failure to perform the Services due to events beyond its reasonable control, including but not limited to severe weather, traffic incidents, breakdowns, accidents, road closures, or industrial action.

9.5 The Customer must report any loss or damage to Goods, or damage to property, as soon as reasonably practicable and, in any event, no later than 48 hours after completion of the Services. The Customer must allow the Company a reasonable opportunity to inspect any alleged damage.

9.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.

10. Insurance

10.1 The Company maintains insurance cover appropriate to its operations. Details of cover may be made available to the Customer upon request.

10.2 The Customer is encouraged to obtain their own additional insurance, especially for high-value or fragile items, as the Company’s liability may be subject to financial limits and exclusions.

11. Access, Parking and Property Damage

11.1 The Customer is responsible for ensuring suitable parking arrangements for the Company’s vehicle at both collection and delivery addresses. Any parking charges or penalties incurred as a result of inadequate parking arrangements may be charged to the Customer.

11.2 While reasonable care will be taken to avoid damage to property, the Customer should take steps to protect flooring, walls, and fixtures where necessary. The Company will not be liable for damage to the premises that is caused or contributed to by inadequate protection or by pre-existing defects.

11.3 The Company is not responsible for damage to driveways, surfaces, or access routes where the Customer has requested that vehicles drive, park, or load in areas that are not suitable or were not designed for such use.

12. Delays and Time Estimates

12.1 Any time estimates provided by the Company are based on normal conditions and are not guaranteed.

12.2 The Company is not liable for any loss or expense incurred by the Customer as a result of delays in starting or completing the Services, provided the Company has used reasonable efforts to perform the work and any delay is not due to its wilful misconduct.

13. Complaints and Dispute Resolution

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

13.2 The Company will make reasonable efforts to resolve complaints promptly and fairly.

14. Data Protection and Privacy

14.1 The Company will collect and use personal information provided by the Customer for the purposes of administering Bookings, delivering Services, processing payments, and handling queries or complaints.

14.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose such information to third parties except where necessary for the performance of the Services, compliance with the law, or with the Customer’s consent.

15. Variation of Terms

15.1 The Company may update or vary these Terms and Conditions from time to time. The version in force at the time of Booking will apply to that Booking.

15.2 Any variation to these Terms and Conditions agreed between the Company and the Customer must be recorded in writing.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any contract between the Company and the Customer, are governed by and construed in accordance with the laws applicable in England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

By confirming a Booking with Man and Van New Malden or using our Services, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.



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Our man and van company is dependable, flexible and reliable. So if you would like an inexpensive move that won’t drain you of too much energy or time, turn to us and you won’t have any regrets. We never fail to provide our clients with the most satisfying solutions around. Our man with van New Malden is so popular because it is cheap, reliable and stress free. So save on the headaches and look forward to the easy move you crave for. Call today for more information and you will also receive a free consultation.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van New Malden Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 51 Nelson Rd
Postal code: KT3 5EB
City: London
Country: United Kingdom

Latitude: 51.3946800 Longitude: -0.2652430
E-mail:
[email protected]

Web:
Description: The most qualified man and van moving professionals throughout New Malden, KT3 can be easily hired after a quick phone call.
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